Customer Feedback Analysis

measuring customer loyalty metrics

What Are Effective Customer Loyalty and Satisfaction Metrics?

To effectively measure customer loyalty and satisfaction, you should focus on several key metrics. Net Promoter Score (NPS) is essential; it gauges your customers' willingness to recommend your services or products, reading from -100 to 100. A high NPS indicates many 'Promoters,' which signifies strong customer loyalty. The Customer Satisfaction Score (CSAT) provides direct feedback … Read more